Terms of Service

Last Updated: April 2026 | Effective Date: April 2026

1. Acceptance of Terms

By accessing and using ClinicsSaaS ("the Service"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use the Service. We reserve the right to modify these terms at any time. Continued use after modifications constitutes acceptance.

2. Service Description

ClinicsSaaS ("we," "us," "our") provides a cloud-based healthcare booking, scheduling, patient management, and billing platform designed specifically for clinics, physiotherapy centers, and healthcare providers. The Service includes: • Online appointment booking and calendar management • Patient communication (email, SMS, WhatsApp reminders) • Intake forms and patient records management • Billing and payment processing • Analytics and reporting dashboards • API access for enterprise integrations

3. User Responsibilities

As a user, you agree to: • Provide accurate and complete clinic information during registration • Maintain confidentiality of your login credentials • Use the Service only for lawful purposes and in accordance with these Terms • Not attempt to gain unauthorized access to any portion of the Service • Not reverse-engineer, decompile, or attempt to discover source code • Comply with all applicable laws and regulations (HIPAA, GDPR, local healthcare laws) • Not transmit viruses, malware, or harmful code • Not access the Service through automated means without written permission

4. Intellectual Property Rights

All content, features, and functionality of ClinicsSaaS (including but not limited to software, code, algorithms, technology) are owned by us and protected by copyright and patent laws. You are granted a limited, non-exclusive, non-transferable license to use the Service. You may not copy, modify, or distribute any part of the Service without explicit written permission.

5. Patient Data & Compliance

You acknowledge that you may store protected health information (PHI) and personal data through ClinicsSaaS. You are solely responsible for: • Ensuring compliance with HIPAA, GDPR, and local healthcare regulations • Obtaining proper patient consent for data storage and processing • Maintaining data security and implementing additional safeguards if required • Notifying us immediately of any data breach or unauthorized access • Ensuring all data entered is accurate and legally obtained

6. Payment & Billing

• Subscription Plans: You choose a plan upon signup (Starter, Growth, Professional, or Agency) • Billing Cycle: Charged monthly or annually according to your selected plan • Payment Method: You authorize us to charge your provided payment method • Automatic Renewal: Subscriptions auto-renew unless canceled before the renewal date • Price Changes: We may change prices with 30 days' notice; continued use constitutes acceptance • Refunds: According to the plan terms (typically 30-day money-back guarantee on paid plans) • Late Payments: Accounts with overdue payments may be suspended or terminated

7. Acceptable Use Policy

You agree NOT to use ClinicsSaaS to: • Violate any laws or regulations • Harass, abuse, or harm any person or organization • Send spam or unsolicited communications • Exceed fair-use limits (usage restrictions per your plan) • Engage in fraudulent transactions or chargeback abuse • Use the service for competitive intelligence or market research without permission • Transmit malware, viruses, or harmful code • Interfere with or disrupt the Service's functionality

8. Service Availability & SLA

ClinicsSaaS commits to: • 99.5% uptime availability for production services • Best-effort disaster recovery and data backup • Scheduled maintenance notifications (48 hours notice when possible) • Emergency hotline support for critical issues However, we do NOT guarantee: • Uninterrupted service (brief outages may occur) • Specific performance levels (response times vary with load) • Third-party service reliability (WhatsApp API, payment processors, etc.)

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: • ClinicsSaaS is provided "AS IS" without any warranties, express or implied • We disclaim liability for indirect, incidental, consequential, or punitive damages • Our total liability to you is limited to fees paid in the past 12 months • We are not liable for third-party service failures, data loss, or business interruption • You assume all risk associated with patient data stored on our platform

10. Indemnification

You agree to defend and indemnify ClinicsSaaS against any claims, damages, or losses arising from: • Your use of the Service in violation of these Terms • Your violation of any applicable law or regulation • Your infringement of third-party intellectual property rights • Your misuse of patient data or breach of HIPAA/GDPR • Disputes between you and your patients regarding our Service

11. Termination

Termination by You: You may cancel your subscription at any time through your account settings or by contacting support. Your access will end at the end of your current billing period. Termination by Us: We may terminate your access immediately if you: • Violate these Terms or our Acceptable Use Policy • Engage in illegal or harmful activity • Fail to comply with healthcare regulations • Engage in payment fraud or chargeback abuse Upon termination, you retain access to export your data for 30 days.

12. Disclaimer of Warranties

ClinicsSaaS is provided on an "as-is" basis without warranties. We disclaim all warranties, including: • Fitness for a particular purpose • Non-infringement • Accuracy or completeness of data • Compatibility with third-party systems • Uninterrupted or error-free operation

13. Dispute Resolution & Governing Law

These Terms are governed by the laws of the jurisdiction where ClinicsSaaS is registered. Any disputes shall be resolved through: • Good-faith negotiation • Mediation (if negotiation fails) • Binding arbitration or litigation (as required by local law) Governing Jurisdiction: [Your Company Location]

14. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email. Your continued use constitutes acceptance of modified Terms.

15. Contact & Support

For questions about these Terms, contact us at: Email: [email protected] (Subject: Terms Question) WhatsApp: +91 8140036379 Support Hours: Mon-Fri 9am-6pm IST

Acknowledgment:

By using ClinicsSaaS, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. If you do not agree with any provision, please discontinue use immediately.