Security & Compliance
We protect patient data with industry-leading encryption, compliance standards, and security practices.
Certifications & Standards
Core Security Features
Data Encryption
All patient data encrypted in transit (TLS 1.2+) and at rest using AES-256 encryption.
Access Controls
Role-based access control (RBAC) with granular permissions for clinic staff and multi-factor authentication.
HIPAA Compliance
Business Associate Agreements (BAA) available. Full compliance with HIPAA Privacy, Security, and Breach Notification Rules.
GDPR Compliance
GDPR-compliant data processing, Data Processing Agreements (DPA), and full data subject rights support.
Audit Logging
Complete audit trails for all data access, modifications, and administrative actions with 90-day retention.
Incident Response
24/7 security monitoring, incident response team, and 72-hour breach notification protocol.
Infrastructure & Operations
Hosting & Infrastructure
- Cloud infrastructure on AWS (US, EU regions)
- Automated daily backups with geographic redundancy
- 99.9% uptime SLA with automated failover
- DDoS protection and Web Application Firewall (WAF)
Development & Deployment
- Secure code reviews and SAST (Static Application Security Testing)
- Automated dependency scanning and vulnerability detection
- Environment separation (dev/staging/production)
- Zero-trust deployment model with least privilege access
Monitoring & Incident Response
- Real-time security event monitoring and alerting
- Automated threat detection and remediation
- Incident response team available 24/7
- Regular penetration testing by third-party security firms
Patient Data Protection
Access Control: Only authorized clinic staff can access patient data based on role-based permissions. Multi-factor authentication required for sensitive operations.
Encryption: Patient PHI encrypted at rest (AES-256) and in transit (TLS 1.2+). Encryption keys managed by AWS Key Management Service (KMS).
Data Isolation: Clinics are logically isolated; patients from one clinic cannot access another clinic's data.
Audit Trails: All data access logged with patient name, clinic staff member, timestamp, and action performed.
Retention: Data retained per regulatory requirements (typically 6-7 years). Secure deletion after retention period expires.
Third-Party Vendor Security
ClinicsSaaS works only with security-vetted vendors and maintains updated Data Processing Agreements (DPA):
Security Incident Response
In the unlikely event of a security incident, we follow a strict protocol:
- 1.Immediate detection and containment (within 1 hour)
- 2.Forensic investigation and impact assessment
- 3.Clinic notification within 24 hours
- 4.Regulatory notification (breach notifications within 72 hours per GDPR/HIPAA)
- 5.Root cause analysis and remediation
Report security issues to: [email protected] (Subject: Security Issue)