Cookie Policy

Last Updated: April 2026 | Effective Date: April 2026

What Are Cookies?

Cookies are small data files stored on your device when you visit our website. They serve various purposes including: authentication, remembering preferences, tracking analytics, and improving user experience. You can control cookies through your browser settings, though disabling them may affect functionality.

Types of Cookies We Use

Essential Cookies

Required

session_id

Purpose: Maintains user session and authentication state

Duration: Session or 30 days

auth_token

Purpose: Stores encrypted authentication token for clinic logins

Duration: 30 days

csrf_token

Purpose: Prevents Cross-Site Request Forgery attacks

Duration: Session

clinic_preference

Purpose: Remembers selected clinic workspace

Duration: 12 months

Performance & Analytics Cookies

Optional

_ga, _gid (Google Analytics)

Purpose: Tracks website traffic, user behavior, and performance metrics

Duration: 24 months

mixpanel_id

Purpose: Tracks product usage and feature adoption

Duration: 12 months

page_load_time

Purpose: Measures page load performance

Duration: Session

Marketing & Preference Cookies

Optional

utm_*

Purpose: Tracks marketing campaign sources and effectiveness

Duration: 12 months

theme_preference

Purpose: Remembers dark/light mode preference

Duration: 12 months

email_consent

Purpose: Tracks user consent for marketing emails

Duration: 24 months

Third-Party Cookies

Optional

WhatsApp Business API

Purpose: Enables WhatsApp integration tracking

Duration: Per WhatsApp policy

Stripe/Payment Gateway

Purpose: Processes payments securely

Duration: Per payment processor policy

How We Use Cookies

✓Authentication: Keep you logged in securely
✓Functionality: Remember your preferences and settings
✓Analytics: Understand how users interact with our platform
✓Security: Detect and prevent fraudulent activity
✓Marketing: Measure campaign effectiveness (only with consent)

Your Cookie Choices

You have full control over cookies through your browser:

Accept or Reject: Choose which cookies to allow when you first visit
Manage Settings: Adjust your preferences anytime in your account settings
Browser Controls: Delete cookies or block them entirely through browser settings
Do Not Track: Use your browser's "Do Not Track" feature (we honor this signal)

Note: Disabling essential cookies may limit functionality (login, security, etc.)

Third-Party Services

ClinicsSaaS integrates with trusted third-party services that may set their own cookies:

Google Analytics: Google Privacy Policy
Stripe (Payments): Stripe Privacy Policy
WhatsApp Business: WhatsApp Privacy Policy

Questions About Cookies?