Privacy Policy
Last Updated: April 2026 | Effective Date: April 2026
1. Introduction & Scope
ClinicsSaaS ("we," "us," "our") operates a Healthcare Booking and Patient Management SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully.
2. Information We Collect
We collect information in two ways: • Information You Provide: Account registration, clinic profiles, patient data, appointment details, contact forms, payment information, and communication preferences. • Information Collected Automatically: Usage data via cookies, log files, device information, IP addresses, and analytics tracking that help us improve our services.
3. How We Use Your Information
We use collected data to: • Provide and maintain our booking and management platform • Process payments and billing transactions • Send appointment reminders via email and WhatsApp • Improve service performance and user experience • Comply with legal and regulatory obligations • Detect and prevent fraudulent activity • Generate analytics and aggregate reports
4. Data Sharing & Disclosure
ClinicsSaaS does not sell personal data. We may share information with: • Service providers (payment processors, WhatsApp Cloud API, hosting providers) • Legal authorities when required by law • Other clinics only when explicitly authorized by users • Aggregate/anonymized data for analytics purposes
5. Data Security
We implement industry-standard security measures: • End-to-end encryption for data in transit (TLS/SSL) • Role-based access controls within our platform • Secure password handling and authentication • Regular security audits and vulnerability assessments • Data backup and disaster recovery protocols
6. Data Retention
We retain data as follows: • Active clinic data: Retained during service subscription and 12 months after termination • Patient records: Retained per health regulation requirements (typically 6-7 years per local law) • Booking history: Retained for 2 years for audit and analytics • Payment records: Retained per tax and financial regulatory requirements (typically 7 years)
7. Your Rights & Access
You have the right to: • Access, update, or delete your personal data • Request a copy of data we hold about you • Opt-out of marketing communications • Request data portability (in structured, machine-readable format) • Lodge complaints with relevant data protection authorities
8. International Data Transfers
If you access ClinicsSaaS from outside your country of origin, your data may be transferred, stored, and processed in the United States and other countries where our servers are located. By using our services, you consent to these transfers.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
10. Children's Privacy
ClinicsSaaS is not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify users of material changes via email or prominent posting on our website. Your continued use of ClinicsSaaS constitutes acceptance of updated policies.
12. Contact & Data Protection Officer
For privacy questions, data access requests, or concerns, contact us at: Email: [email protected] (Subject: Privacy Request) WhatsApp: +91 8140036379 Support Hours: Mon-Fri 9am-6pm IST Privacy concerns can also be raised with your local data protection authority.
Important Notice:
This Privacy Policy is effective as of April 2026. ClinicsSaaS reserves the right to modify this policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes your acceptance of any changes.